SOLUTIONS

CRM & Customer Service

COLLABORATE WITH TEAM MEMBERS FOR BETTER SOCIAL MEDIA MONITORING

Add key stakeholders to your team on Pulse – like sales or PR agency – to share workload and solve issues faster and more efficiently. Pulse’s workflow feature enables you to assign specific mentions to colleagues who are better equipped to respond to the needs of individual customers or prospects.

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REACH SOURCED CUSTOMERS VIA MORE TRADITIONAL CHANNELS LIKE EMAIL & SMS

Bulk upload your customer database from Excel or CSV into Pulse for better management. Create mailing list and start planning for email marketing to different customer segments.

ASSIGN TIME-SENSITIVE TASKS TO OTHER TEAM MEMBERS AND DEPARTMENTS

Spot a negative comment about your brand on social media? Assign this to the relevant person on your team for a rapid response. Easy tracking on all issues or complaints arise. Follow up until the case is close.

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